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Thank you for your question. My name is ***** ***** I look forward to assisting you.
To clarify, you used an email address for your Apple ID that you do not have access to anymore, is this correct?
If you have forgotten your Apple ID you used, you can retrieve i via the link below
Once done, you will likely need to reset your password ***** this you can do via my link below
Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
Ok, please accept the request and I can do this for you
Please note, these instructions are done on a computer
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
It says you closed the program or gave me the wrong ID.
You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please
I will repeat the instructions