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Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 1137
Experience:  Product Developer at Computer Science Corporation
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I am not able to receive emails from do not reply 23 and Me!

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I am not able to receive emails from do not reply 23 and Me!
JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: outlook
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: I have some antivirus on my email but should it go into junk or deleted files?
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I receive all 23 and me emails
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 7 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Hello,
Welcome to JustAnswer. My name is ***** ***** I am the category moderator.
I notice that your question has been sitting for a while without a response.
Are you still needing help with this matter?
Rachel-Moderator
Customer: replied 7 months ago.
I can’t redo my password ***** I forgot it. Can u fix it for me?
Thank you for getting back to me. I will most certainly open this up to our experts to assist you as quickly as possible. Thank you for your patience.
Rachel-Moderator
Customer: replied 7 months ago.
Fine I’ll wait!
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 7 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Did you try resetting your password ? Which email account you are using?

Customer: replied 7 months ago.
Hotmail. I did try to reset and never could receive the code to reset.

Okay

Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 1137
Experience: Product Developer at Computer Science Corporation
Bhavik Joshi and 5 other Computer Specialists are ready to help you

Please tell me your email id. I will try to see how we can get into it.

Customer: replied 7 months ago.

ok

Do you have access to any phone number which ends with 84 or 86 ?

Customer: replied 7 months ago.
was that what u needed?

If so, Let me know the last 4 digits of it.

Yes. Let me know that phone number. I will call you as well.

Customer: replied 7 months ago.
4586
Customer: replied 7 months ago.

Okay. Did you receive text message on your phone number ?

Customer: replied 7 months ago.
Could u let me have that code agIn?

As discussed, Please click on below link and enter your email address and the random text which you see on your screen and click next to proceed:-

https://account.live.com/password/reset

You need to select "I forgot my password" and click next and then enter your email address.

Let me know if once done !

Customer: replied 7 months ago.
can i now get into my 23 and me email? I did it.

Yes please try.

Your 23andme's password ***** be different then your hotmail password. YOu need to use below link to reset your 23and me password :-

https://www.23andme.com/user/password/recover/

You must have received an email on your hotmail account to change your password ***** 23andMe account. You can use the link provided in that email to change the password ***** login with new password ***** your 23andMe account.

Were you able to get into that account as well ?