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Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.
Did you try resetting your password ? Which email account you are using?
Please tell me your email id. I will try to see how we can get into it.
Do you have access to any phone number which ends with 84 or 86 ?
If so, Let me know the last 4 digits of it.
Yes. Let me know that phone number. I will call you as well.
Okay. Did you receive text message on your phone number ?
As discussed, Please click on below link and enter your email address and the random text which you see on your screen and click next to proceed:-
You need to select "I forgot my password" and click next and then enter your email address.
Let me know if once done !
Yes please try.
Your 23andme's password ***** be different then your hotmail password. YOu need to use below link to reset your 23and me password :-
You must have received an email on your hotmail account to change your password ***** 23andMe account. You can use the link provided in that email to change the password ***** login with new password ***** your 23andMe account.
Were you able to get into that account as well ?