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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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My staff member cannot change his password because it states

Customer Question

My staff member cannot change his password ***** it states the admin has not given him permission. The other staff member that is an admin is out of the office. I am the President and listed as a admin but have no idea what to do. I am the President and CEO.
JA: What device or product does this involve?
Customer: Outlook 10 on his comouter
JA: When did you last update Outlook?
Customer: I am checking
JA: What have you tried so far with your Outlook?
Customer: We went in to reset password...he cannot remember what his last one was...we get to a certain point and it says the admin did not set up his computer so he can change his password.
JA: Anything else you want the Software Expert to know before I connect you?
Customer: not at this point
Submitted: 7 months ago.
Category: Email
Expert:  Richard replied 7 months ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me for which email service this is for?

Please let me know