Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have a CompuServe account with 3 screen names. I used the…

Customer Question
I have a CompuServe...

I have a CompuServe account with 3 screen names. I used the gmail function to transfer the emails from 2 screen names to gmail. It worked perfectly. Very nice gmail feature.Now I wanted to transfer the emails from my third screen name. It came always back with the fault message: "Could not validate this combination of email address and password". I tried it very often on several days, always getting the same fault message. I'm 100 % sure using the right CompuServe account and password.What can I do now?Can somebody help? Has some experience with that issue?Thanks for your help!Horst

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

As said, I can't transfer my CompuServe email to gmail. With other screen names it worked.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Email Expert, I'll connect you shortly.

My email address***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

As said, I could transfer 2 screen names perfectly. The third screen name always coming back with fault message:
Could not validate this combination of email address and password

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 17 hours by:
4/4/2018
Email technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,282
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Email Question
Customer reply replied 4 months ago
Hello Josh,certainly, I still need your helpHorst
Email technician: Josh, Computer Enthusiast replied 4 months ago

Hi Horst,

You will need to reset the password ***** the third account

Ask Your Own Email Question
Customer reply replied 4 months ago
you mean the password ***** my CompuServe email?
Email technician: Josh, Computer Enthusiast replied 4 months ago

Yes

Ask Your Own Email Question
Customer reply replied 4 months ago
Josh,
I reset the password ***** I used different laptops. Always coming back with the same fault message: "Could not validate this combination of email address and password"
On the settings page, I can see: "This import has not started". Before trying it again and resetting my password, I deleted all this information. So, I could start again on a clean settings page.
What to do now?Horst
Email technician: Josh, Computer Enthusiast replied 4 months ago

Hi Horst,

Please call 1-***-***-**** and they can look into your account to reset everything

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I've wanted to change my email address to my current
I've wanted to change my email address to my current provider. From***@******.*** to***@******.***. I cannot do so because I'm told that someone else (me, I assume) is using that address. A related pr… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Have lost access to gmail accounts when transferring from
have lost access to gmail accounts when transferring from old computer to a new one. Now can' open emails from***@******.***; from***@******.***, and, from***@******.***… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am trying to transfer from an aol account to gmail. I had
I am trying to transfer from an aol account to gmail. I had no problem setting up gmail account and importing aol contacts but when I tried to import old emails (which I need for reference) no matter … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
I currently have a free email account with Excite and I'm
I currently have a free email account with Excite and I'm wanting to transfer everything to a Gmail account. Is this possible? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
reason, the system does not recognize me; my password,
For some reason, the system does not recognize me; my password, my user name (says it's taken. Yeah, me!), everything ... Then it tells me my email address is not recognized or doesn't exist. I've got… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
How do i reconfigure gmail account in thunderbird mail? I
How do i reconfigure gmail account in thunderbird mail? I can no longer send or e=receive email. Need consistant input and output server data plus valid password ***** account *****@******.***… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Today, I received an email from somebody at AOL, saying it
Today, I received an email from somebody at AOL, saying it was required to "validate" my account--by clicking onto a link that was highlighted. It said my account had exceeded the storage capacity set… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My valid Gmail address is being typed in exactly as it should
My valid Gmail address is being typed in exactly as it should be. Suddenly it is coming up invalid and I called Google to see if they had my account on record. They do. Yet, when I went to reset my pa… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I Have Changed From Windows Xp (34) Bits To Windows 7 (64 Bits).
I Have Changed From Windows Xp (34) Bits To Windows 7 (64 Bits). I would like to continue to use CompuServe 2000 for an e-mail program. How can I do this ?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I cant send email via gmail. It says Ive reached my sending
I can't send email via gmail. It says I've reached my sending limit. But I never send spam or group emails. Says it will take 24 hours to fix. It happened on Tuesday also. Can we fix it now? It's incr… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Help!! 2 well versed computer friends came to help install
Help!! 2 well versed computer friends came to help install gmail on my new Ipad, using my gmail on my PC to help with the transfer. To simplify it they shut off my incoming PC gmail and then did the t… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a personal email (gmail) address and a business gmail
I have a personal email (gmail) address and a business gmail address. I'm going to be doing some consulting work and would like a 3rd gmail account but seem to be having trouble setting it up...am I l… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
hello i need help somebody just stole my account on gmail.
hello i need help somebody just stole my account on gmail. i reported some website about billing scams and privacy policy breach on FBI and right now on 25.8 16 20 i see that my gmail account has been… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I want to import all of my MSN mail (inbox and folders) to
I want to import all of my MSN mail (inbox and folders) to a gmail account. I am using the "import mail and contacts" from gmail settings. Each time I enter my correct msn account and password XXXXX g… read more
James K.
James K.
Consultant
1,585 satisfied customers
I have been receiving an excessive number of spam recently.
I have been receiving an excessive number of spam recently. Today a spam message was sent to all my contacts supposedly from my address ([email protected]). I want to close this account and I'm trying … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Hello, My name is XXXXX XXXXX I somehow have 2 gmail accounts
Hello, My name is XXXXX XXXXX I somehow have 2 gmail accounts can I combine them into one. that would be the email [email protected] My other account is mary.osburn1989. I forgot my email passwor… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My computer tells me that the identification and password XXXXX
My computer tells me that the identification and password XXXXX my email account with google are incorrect. I am receiving "can't deliver" messages for emails that I did not send. Since November 2010 … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Hello, I want to switch my email account from Century Link
Hello, I want to switch my email account from Century Link ([email protected]) to my new account at gmail ([email protected]). I am having trouble migrating my contacts and saved emails from my Century … read more
SLCBTM
SLCBTM
Network Systems Administrator
36 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x