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I am new to using a cloud to save information. My preferred…

Customer Question
I am new to...

I am new to using a cloud to save information. My preferred email is not what Microsoft enables me to use. I want to reset priorities.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Signing in to One drive, useof my old email address of***@******.***, then password (don't know).

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Phone number listed in One Drive is a land line and would like my mobile as the ID phone

Submitted: 3 months ago.Category: Email
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Answered in 1 minute by:
4/3/2018
Email technician: Jason Jones, Computer Technician replied 3 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,278
Experience: 10+ years of work experience.
Verified

Hello,

My name is***** will be the person helping you today.

As it stands, are you able to log into your account?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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