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I am unable to receive emails today. I can send them. Don't…

Customer Question
I am unable to...

I am unable to receive emails today. I can send them. Don't know why? My name is ***** ***** Central Christian Church in Memphis, TN

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Outlook - but internet is working fine.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I did change some settings on junk mail last week but was still receiving email up through Thurs. How would I check that? I did have a message that windows didn't find any viruses today

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

No. Thanks.

Submitted: 3 months ago.Category: Email
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Answered in 22 minutes by:
4/3/2018
Email technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 3 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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