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I have a charge on my credit card (for more than two years)

Customer Question
I have a charge...

I have a charge on my credit card (for more than two years) for $5.00 and now it is $5.31 per month under: Google*SVCSAPPS_crane***@******.*** I have spent HOURS trying to get this removed. NOW I WANT IT DONE. HOW DO I ACCOMPLISH THIS TODAY.?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

AOL

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

I can't answer that question....I have a MAC and I hit email and it is there...

Technician's Assistant: What troubleshooting have you tried?

I have spent literally hours following Google links and I really thought I had it done two months ago....but alas you guys are still billing me....someone must know how to get rid of this...

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I can think of

Submitted: 3 months ago.Category: Email
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Answered in 5 minutes by:
4/3/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,971
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Did you ever sign up with Google Services for an email or storage or something like that?

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Customer reply replied 3 months ago
how do I fix it?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

First you need to identify which service is the charge for. Google has tons of services so i am asking you what do you remember using your card on with Google?

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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

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Exchange & Email Consultant

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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