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I went to my computer today and thunderbird Icon is gone and…

Customer Question
I went to my...

I went to my computer today and thunderbird Icon is gone and I can not log into my email like before

Technician's Assistant: Are you logged into your email account on any other devices?

No just this desk top

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Hmm I think We had 19,000 emails in the inbox last week(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just want to /click the icon for Thunderbird and go right to email inbox like before I have to print and purchase order from several weeks ago

Submitted: 5 months ago.Category: Email
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Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 minutes by:
4/3/2018
Email technician: Bryan, Computer Support Specialist replied 5 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 5 months ago

Just to clarify, are you using Thunderbird on a Windows or a Mac computer?

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Customer reply replied 5 months ago
windows
Email technician: Bryan, Computer Support Specialist replied 5 months ago

OK, can I connect to your screen and check the issue with Thunderbird now?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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