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Why do I not have ACCESS TO MY GMAIL ACCOUNT ON MY pc? If I…

Customer Question
Why do I not...

Why do I not have ACCESS TO MY GMAIL ACCOUNT ON MY pc?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No, if I do I can't remember them.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

This is happening only on my PC, I can connect on my ipad and iphone.

Submitted: 3 months ago.Category: Email
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Answered in 15 minutes by:
4/3/2018
Email technician: Jason Jones, Computer Technician replied 3 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,200
Experience: 10+ years of work experience.
Verified

Hello,

My name is***** will be the person helping you today.

Which program do you use to access your email on the PC (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

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Customer reply replied 3 months ago
Internet explorer
Email technician: Jason Jones, Computer Technician replied 3 months ago

Thank you for the update. May I ask what problem you are having when you attempt to access your gmail account?

You may do so on the following page: http://www.Gmail.com

Are you able to access it on that page?

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Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,200
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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