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I have forgotten the password to get my email. I am 76 yrs…

Customer Question
I have forgotten the...

I have forgotten the password ***** get my email. I am 76 yrs of age and do not understand all about this new technology.. Do you have technicians come out to assist persons like myself and if you do, what is the cost.

Technician's Assistant: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the Email Technician's time your question is expected to take (how complex and lengthy an answer you require).

I am willing to pay, as I have no idea what to do. The problem started after a storm, when will it be possibe for someone to come out.

Technician's Assistant: Are you logged into your email account on any other devices?

Yes I am.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The only phone number I have is(###) ###-#### so it should be on file.

Submitted: 4 months ago.Category: Email
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Answered in 1 minute by:
4/3/2018
Email technician: Sandy, Computer Specialist replied 4 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 4 months ago

Please tell me about your email service provider. gmail/yahoo/hotmail or other.

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Customer reply replied 4 months ago
I was told by my granddaughter that someone could be sent out to my home to fix the problem. If I knew what to do with speaking to a face I would have done it. Here I have given my banking info to go through what I went through before. Do you have technicians that go to the homes of elders.
Email technician: Sandy, Computer Specialist replied 4 months ago

I will help you over secure remote session and live discussion via phone. Is that fine?

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Email technician: Sandy, Computer Specialist replied 4 months ago

Are you still there? Please reply back to me.

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Email technician: Sandy, Computer Specialist replied 4 months ago
I will help you over secure remote session and live discussion via phone. Is that fine?
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Email technician: Sandy, Computer Specialist replied 4 months ago

I understand that you are busy calling you bank. I will call you later in the evening. Thank you, ***** *****

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Customer reply replied 4 months ago
Please give me a call.
Email technician: Sandy, Computer Specialist replied 4 months ago

I will be able to call you in the evening. I am offline for the day. Thank you.

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