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My password is not working and when I try to recover it.

Customer Question
My password ***** *****...

My password ***** ***** working and when I try to recover it. That isn’t working either.

Technician's Assistant: Are you logged into your email account on any other devices?

Yes it’s a new phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

It asked for my fav color and the month and year I started the account which for some reason isn’t right.

Submitted: 3 months ago.Category: Email
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Answered in 5 minutes by:
4/3/2018
Email technician: Richard, Email Systems Specialist replied 3 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,276
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last sign into your account?

Please let me know

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Customer reply replied 3 months ago
I just got a new phone and now it isn’t working
Email technician: Richard, Email Systems Specialist replied 3 months ago

Thanks

Is this for your Apple ID or another service?

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Customer reply replied 3 months ago
It’s gmail
Email technician: Richard, Email Systems Specialist replied 3 months ago

thanks

Can you use my link below to reset your password

https://accounts.google.com/signin/recovery

Once done, use the new password ***** sign in with

Please let me know

Thank you

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Customer reply replied 3 months ago
It says my name isn’t attached to that account. This has been my email account for years and is the contact for many different people.
Email technician: Richard, Email Systems Specialist replied 3 months ago

What is the gmail address with the issue?

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Email technician: Richard, Email Systems Specialist replied 3 months ago

ok.. I get no message about a name not attached

Are you on a windows computer?

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Customer reply replied 3 months ago
I’m on my phone
Email technician: Richard, Email Systems Specialist replied 3 months ago

Do you have a computer there?

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Customer reply replied 3 months ago
No
Email technician: Richard, Email Systems Specialist replied 3 months ago

ok, go back and carefully do the instructions I gave please

It will work, just carefully do the process.

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Customer reply replied 3 months ago
I don’t know the month or year I created it. This was so long ago
Customer reply replied 3 months ago
Maybe 2008
Email technician: Richard, Email Systems Specialist replied 3 months ago

ok, and it says it failed to verify you correct?

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Customer reply replied 3 months ago
Can not verify the account belongs to me. Is that it says
Email technician: Richard, Email Systems Specialist replied 3 months ago

ok, then your only option is to use this form now

https://support.google.com/accounts/contact/disabled2

Fill it in providing a email address where you can be contacted on and allow up to 72 hours for a response.

They will either reject it or not respond in which you will not be able to gain access, or they will ask for more proof of id in order to try to manually verify you.

If they do reject it or do not respond within the 72 hours then you will need to create a new account sorry.

It is critical you always keep your recovery information up to date to avoid such a situation as this

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,276
47,276 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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