Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I bought a new cell phone and wanted to use that for my two…

Customer Question
I bought a new...

I bought a new cell phone and wanted to use that for my two step verification and was told I would have to send ownership account info

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

LG

Technician's Assistant: How long has this been going on with your LG phone? What have you tried so far?

I have had to keep the old phone activated just to get my E-Mails.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Yes I have been a member for over 10 rs. and will close this account if they cannot help me

Submitted: 3 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 12 minutes by:
4/3/2018
Email technician: Pete, Computer Expert replied 3 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,328
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

Ask Your Own Email Question
Email technician: Pete, Computer Expert replied 3 months ago

What account are you referring to?

Ask Your Own Email Question
Customer reply replied 3 months ago
My AOL account
Email technician: Pete, Computer Expert replied 3 months ago

Are you trying to set up AOL 2 step verification for the first time, or did you use it previously on a different device?

Ask Your Own Email Question
Customer reply replied 3 months ago
I still need AOL to allow new phone number for my 2 step verification!#
Email technician: Pete, Computer Expert replied 3 months ago

Are you trying to set up AOL 2 step verification for the first time, or did you use it previously on a different device or with a different number?

Ask Your Own Email Question
Customer reply replied 3 months ago
Pete I used my AOL account on a different phone for my two step verification. I am trying to use a new phone number to access my e-mails.
Email technician: Pete, Computer Expert replied 3 months ago

Does the new phone have the same number or a different number?

Ask Your Own Email Question
Customer reply replied 3 months ago
Different number
Email technician: Pete, Computer Expert replied 3 months ago

Do you still have access to the old number so that you can verify the change to the new number?

Ask Your Own Email Question
Customer reply replied 3 months ago
I do still have the old phone but do not want to keep paying for two services/
Email technician: Pete, Computer Expert replied 3 months ago

Ok so can you first verify the change by getting the request sent to the old number before you cancel it?

Ask Your Own Email Question
Email technician: Pete, Computer Expert replied 3 months ago

Once you verify the account you can then update AOL to use the new number in future, and you can cancel the old number.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,328
20,328 Satisfied Customers
Experience: CISCO certified computer and networking expert

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
We are locked out. We are having trouble with our cell
no. we are having trouble with our cell phone, and we were told we cant reset that until we can get into our e mail … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
How can I switchover my two step verification on 4 of my
How can I switchover my two step verification on 4 of my Gmail accounts? I have lost the cell and simple card and 0 access to it… read more
Pete
Pete
Computer Expert
20,328 satisfied customers
Am locked out. No as I am locked out. Have tried those. Am
am out of town on guest wifi. asked to reset and was sent a verification code yesterday. I entered verfication code with G-xxx and it would not accept verification code… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Oh dear God it is my phone that was the kry i hit again cell
oh dear God it is my phone that was the kry i hit again cell phone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
The problem I have is that I have to change my wife's
The problem I have is that I have to change my wife's password ***** of a security alert from Google. Someone has hacked her password. Now to change the password, I can sign into the account with her … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Rest windows 10 and lost my email password. answered the
Rest windows 10 and lost my email password. answered the questions on microsoft site to reset, was verified and then received the security code. Entered code on microsoft site and it asks same questio… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I set up mu gmail account using a cell number that was my
I set up mu gmail account using a cell number that was my company phone which was the only cell I had.(###) ###-#### I retired as of 12/31 and had to send the phone back to the company. They turned of… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
How do I recover my old e mail address of...............I
How do I recover my old e mail address of***@******.***...............I have actually signed up with a new user name and password ***** I thought would result in me being able to access my e mails as … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
When I send an e-mail from my cell phone, an LG, to my
When I send an e-mail from my cell phone, an LG, to my computer in the last 2 days, my computer is not receiving the e-mails. We hv AT&T service on cell phone. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Microsoft keeps locking my email account down every time I
Hi Pearl, Microsoft keeps locking my email account down every time I travel. Why is this? It is very annoying! … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I have a gmail account set up to text a G-xxxxxx code to my
I have a gmail account set up to text a G-xxxxxx code to my cellphone. I no longer have the phone and cannot add my gmail account to my new phone because it requires this security code to open my acco… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Hallo Sir my problem is i have a google account email that i
Hallo Sir my problem is i have a google account email that i cant get into at the moment and I have had to make new one but the reason why i cant get into it because i was with dodo phone company but … read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
My 10 year old son forgot s outlook account password and has
My 10 year old son forgot his outlook account password ***** has been locked out after too many unsuccessful attempts. The two step verification process sends code to email (which worked fine) and the… read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
I had an email account with Yahoo.com. That account was
I had an email account with Yahoo.com. That account was disabled and to keep using Yahoo.com, I created a new account. This new account is working fine. My question is to get all email messages from m… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I have had 2 g-mail accounts that I recently used the two
Hello I have had 2 g-mail accounts that I recently used the two step verification process fr additional security of my e-mails. I changed my phone number on my existing I-phone and I did not remember … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I'm not locked out officially of my gmail account, but I
Hi there... I'm not locked out officially of my gmail account, but I can't access it. My phone was taken by somebody I needed to remove from my life. He changed my password, (enabled 2step verificatio… read more
Cody
Cody
Computer Science
2,387 satisfied customers
Is Yahoo! engaging in clandestine phishing practices to glean
Is Yahoo! engaging in clandestine phishing practices to glean users active phone numbers to sell to 3rd party marketers, under the guise of supposedly stepped up security measures to protect users acc… read more
Andrew
Andrew
IS Technician/Hardware Specialist
Bachelor\u0027s Degree
139 satisfied customers
I am attempting to set up my email account on my LUCID lg CELL
I am attempting to set up my email account on my LUCID lg CELL PHONE. I have an msn email account and password. The phone requires a user name, domain, server address, and checkmark re: Use SSL. help.… read more
Mark
Mark
High School or GED
640 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x