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I bought a new cell phone and wanted to use that for my two…

Customer Question
I bought a new...

I bought a new cell phone and wanted to use that for my two step verification and was told I would have to send ownership account info

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

LG

Technician's Assistant: How long has this been going on with your LG phone? What have you tried so far?

I have had to keep the old phone activated just to get my E-Mails.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Yes I have been a member for over 10 rs. and will close this account if they cannot help me

Submitted: 19 days ago.Category: Email
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Answered in 12 minutes by:
4/3/2018
Email technician: Pete, Computer Expert replied 19 days ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 19,725
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 19 days ago

What account are you referring to?

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Customer reply replied 19 days ago
My AOL account
Email technician: Pete, Computer Expert replied 19 days ago

Are you trying to set up AOL 2 step verification for the first time, or did you use it previously on a different device?

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Customer reply replied 19 days ago
I still need AOL to allow new phone number for my 2 step verification!#
Email technician: Pete, Computer Expert replied 19 days ago

Are you trying to set up AOL 2 step verification for the first time, or did you use it previously on a different device or with a different number?

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Customer reply replied 17 days ago
Pete I used my AOL account on a different phone for my two step verification. I am trying to use a new phone number to access my e-mails.
Email technician: Pete, Computer Expert replied 16 days ago

Does the new phone have the same number or a different number?

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Customer reply replied 16 days ago
Different number
Email technician: Pete, Computer Expert replied 16 days ago

Do you still have access to the old number so that you can verify the change to the new number?

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Customer reply replied 15 days ago
I do still have the old phone but do not want to keep paying for two services/
Email technician: Pete, Computer Expert replied 15 days ago

Ok so can you first verify the change by getting the request sent to the old number before you cancel it?

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Email technician: Pete, Computer Expert replied 15 days ago

Once you verify the account you can then update AOL to use the new number in future, and you can cancel the old number.

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Pete
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 19,725
19,725 Satisfied Customers
Experience: CISCO certified computer and networking expert

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