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I have Microsoft Outlook and mail from my website constantly…

Customer Question
I have Microsoft Outlook...

I have Microsoft Outlook and mail from my website constantly goes to Junk. I have gone into it and said that it is not junk and should go into my inbox but it keeps going to junk

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

It is on my desktop and laptop, not through a web browser

Technician's Assistant: What troubleshooting have you tried?

I have gone into the drop down menu and advised it is not junk and never block sender but it doesn't make any difference

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just solve it

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
4/3/2018
Email technician: Sandy, Computer Specialist replied 4 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 4 months ago

Please login into your webmail account

And check if these emails are going to spam/junk section there as well?

Also, please tell me about your email service provider. gmail/yahoo/hotmail or other.

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Customer reply replied 4 months ago
I don't have a webmail account that I know of.
I don't know who my email service provider is.
Email technician: Sandy, Computer Specialist replied 4 months ago

Please tell me the part of your email address after letter @ only.

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Customer reply replied 4 months ago
Forget it.
Email technician: Sandy, Computer Specialist replied 4 months ago

I am ready to help you. Please tell me.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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