Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can't remember my password and I've tried EVERYTHING it's…

Customer Question
I can't remember my...

I can't remember my password ***** I've tried EVERYTHING it's told me to! my old email was hacked, so I created this newer one.... to verify it's my gmail, it's sending the code to the old none usable mail....

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, thank you :)

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
4/3/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Email technician: Jess M., Computer Support Specialist replied 4 months ago

Thank you for writing back with that information.

I am doing the reset route now. Can you please tell me the full mobile phone number of yours ending in 10?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I changed my gmail password twice and forgot the passwords.
I changed my gmail password ***** and forgot the passwords. Now I can't get my gmail back. All my pictures were stored there. I am also very computer illiterate … read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
6 satisfied customers
I can't remember my password and I can't access my Google
I can't remember my password ***** I can't access my Google and it keeps sending codes to my old number … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I can't remember my password to. I get email because my
I can't remember my password ********@******.***. I get email because my password ***** been saved, but I'm trying to get gmail thru my iPhone and I need the password ***** do that. I've answered the … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Google won't let me use a new email address. Gmail. Web
I opened a new email address yesterday and now the password *****'t work. … read more
Harry
Harry
2,176 satisfied customers
Someone use my gmail and I can't chance or use my google
Second opinion] Someone use my gmail and I can't chance or use my google account and YouTube playlist… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I've forgotten my gmail account password and the default
i've forgotten my gmail account password ***** the default email is obsolete. i need to reset my password. … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
I need to get in my gmail and I no longer have my phone and
I need to get in my gmail and I no longer have my phone and it's probably still logged in but I have my recovery address and when I getbbthe code it sends me then I enter it it says were sorry eee can… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need access to my gmail and there is no way I can access
I need access to my gmail and there is no way I can access it anymore I need to hack it … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I can't get into my gmail email account - my computer was
I can't get into my gmail email account - my computer was hacked and I needed to make all new email and I've also been having trouble with the meds I'm taking. I don't remember anything except my pass… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I've had same google gmail account for years and yesterday I
I've had same google gmail account for years and yesterday I am told my account can't be verified.***@******.*** is address I have used for years. How can I get it back. I use it for hundreds of perso… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I just lost an email account which i've had for years. I
i just lost an email account which i've had for years. I don't remember the password ***** all verification processes are not helpful. I included a password ***** I used before FOR SURE, and it did't … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I can't get into my gmail! I put in my password and they say
I can't get into my gmail! I put in my password ***** they say they will send me a code; but it never shows up on the email I have entered. I was told someone else had signed in or tried to sign in to… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I cannot access G mail. Says it does not like my password ***** or user
I cannot access G mail. Says it does not like my password ***** or user name. Then it asks me to check e mail to see if the problem is resolved! DUH! If it won't let me access it how can I find the so… read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
I,ve been trying to access my gmail account all day & I'm just
I,ve been trying to access my gmail account all day & I'm just running in circles. I've been using the right address & password ***** just keep getting told they are incorrect. I've tried your on-line… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
i have had hotmail for years..now they want me to have a security
i have had hotmail for years..now they want me to have a security code ...i can't get into my email to read such code...i must be able to read my email..what do i do?… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I cant sign in to my gmail account as it says my username and
I cant sign in to my gmail account as it says my username and password XXXXX incorrect. This has never happened before and I desperately need to access my emails! Please help!… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My e-mail address [email protected] Somebody hacked
My e-mail address [email protected] Somebody hacked into my e-mail account and sent an e-mail to my boss using my e-mail address and I lost my job. I called a computer technician and he cleared the c… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I am locked out of hotmail as I was hacked. Once I knew I was
I am locked out of hotmail as I was hacked. Once I knew I was hacked (as someone sent out a spam e-mail to all my contacts), I went in and changed my password. NOW i am locked out. I have NOT forgotte… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x