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I have a samsung galaxy 5 phone, yesterday i put a lock on…

Customer Question
I have a samsung...

I have a samsung galaxy 5 phone, yesterday i put a lock on phone(###) ###-####i cant figure out the swipe pattern i confirmed have 3 tries left before factory reset takes place dont want to loose file. what is the thing i have to do to reset the swipe pattern and back up with a pin#

Technician's Assistant: Are you logged into your email account on any other devices?

Yes i have a lap top and a android device

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

They are lost in my disorganized pile

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Should i activate my android

Submitted: 3 months ago.Category: Email
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
what should I do to keep my data(###) ###-####change lock pattern and add pin
Answered in 1 hour by:
4/3/2018
Email technician: Bhavik Joshi, Computer Software Engineer replied 3 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Email
Satisfied Customers: 980
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Email technician: Bhavik Joshi, Computer Software Engineer replied 3 months ago

Please check out the steps to reset your swipe pattern :-

http://www.samsung.com/in/support/skp/faq/1103571

Once that is done then you can go into settings and add your pin. Let me know how it goes !!

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Email technician: Bhavik Joshi, Computer Software Engineer replied 3 months ago

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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