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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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I can see my gmail account on my computer but it's not

Customer Question

I can see my gmail account on my computer but it's not centered and seems to be frozen. Works fine on my cell
JA: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?
Customer: explorer, internet is working
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: none that I know of. The words like inbox, compose etc can be seen but all to the left of the screen
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Email
Expert:  Kamil Anwar replied 7 months ago.

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Expert:  Kamil Anwar replied 7 months ago.

Can we do a remote session so i can check this for you?

Customer: replied 7 months ago.
Customer: replied 7 months ago.
Expert:  Kamil Anwar replied 7 months ago.

Please send me the request for remote from your screen.

Customer: replied 7 months ago.
I'm not paying any more for help. $5.00 is enough an I have not been heled
Expert:  Kamil Anwar replied 7 months ago.

I can't connect with you without you accepting the offer for remote. 5$ is an initial deposit, the service is more then 5$. I suggest you clarify this with the billing team first. You can speak to them on 1-***-***-****

Customer: replied 7 months ago.
I've already paid the $5.00 just now so help me now
Expert:  Kamil Anwar replied 7 months ago.

I can assist you in chat.

Have you tried closing your browser and then opening it again to sign back in?

Customer: replied 7 months ago.
I've tried that
Expert:  Kamil Anwar replied 7 months ago.

Which browser are you using to sign in?

Customer: replied 7 months ago.
explorer
Expert:  Kamil Anwar replied 7 months ago.

Can you try a different browser? Google Chrome or Firefox?

Customer: replied 7 months ago.
I have to download Google chrome to accomplish this?
Expert:  Kamil Anwar replied 7 months ago.

Yes. That seems to be the easiest solution without looking at the problem. Internet Explorer is out dated anyway.

Customer: replied 7 months ago.
trying to download chrome now
Expert:  Kamil Anwar replied 7 months ago.

Okay.

Customer: replied 7 months ago.
Will I see the chrome icon on the bottom of my screen when downloaded. I went thru the process but don't see it
Expert:  Kamil Anwar replied 7 months ago.

Hold the Windows Key and Press R. Type chrome.exe and Click OK.

Customer: replied 7 months ago.
what's the windows Key
Expert:  Kamil Anwar replied 7 months ago.

The key on keyboard between ctrl and alt with 4 window blocks.

Customer: replied 7 months ago.
ok
Customer: replied 7 months ago.
ok, did that, now what do I do?
Expert:  Kamil Anwar replied 7 months ago.

When you press windows key and r, it opens the run dialog.

in the run dialog, you type chrome.exe and click ok

that should start the google chrome browser where you can sign into gmail by going to www.gmail.com

Customer: replied 7 months ago.
I did all that I'll try going to gmail.com
Expert:  Kamil Anwar replied 7 months ago.

Okay.

Customer: replied 7 months ago.
still having the same problem
Expert:  Kamil Anwar replied 7 months ago.

I think it would be best we do this remotely. If the issue is not resolved with remote, you can request a refund.