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I can see my gmail account on my computer but it's not

Customer Question
I can see my...

I can see my gmail account on my computer but it's not centered and seems to be frozen. Works fine on my cell

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

Explorer, internet is working

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

None that I know of. The words like inbox, compose etc can be seen but all to the left of the screen

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
4/2/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Can we do a remote session so i can check this for you?

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Please send me the request for remote from your screen.

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Customer reply replied 3 months ago
I'm not paying any more for help. $5.00 is enough an I have not been heled
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

I can't connect with you without you accepting the offer for remote. 5$ is an initial deposit, the service is more then 5$. I suggest you clarify this with the billing team first. You can speak to them on 1-***-***-****

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Customer reply replied 3 months ago
I've already paid the $5.00 just now so help me now
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

I can assist you in chat.

Have you tried closing your browser and then opening it again to sign back in?

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Customer reply replied 3 months ago
I've tried that
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Which browser are you using to sign in?

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Customer reply replied 3 months ago
explorer
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Can you try a different browser? Google Chrome or Firefox?

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Customer reply replied 3 months ago
I have to download Google chrome to accomplish this?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Yes. That seems to be the easiest solution without looking at the problem. Internet Explorer is out dated anyway.

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Customer reply replied 3 months ago
trying to download chrome now
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Okay.

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Customer reply replied 3 months ago
Will I see the chrome icon on the bottom of my screen when downloaded. I went thru the process but don't see it
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Hold the Windows Key and Press R. Type chrome.exe and Click OK.

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Customer reply replied 3 months ago
what's the windows Key
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

The key on keyboard between ctrl and alt with 4 window blocks.

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Customer reply replied 3 months ago
ok
Customer reply replied 3 months ago
ok, did that, now what do I do?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

When you press windows key and r, it opens the run dialog.

in the run dialog, you type chrome.exe and click ok

that should start the google chrome browser where you can sign into gmail by going to www.gmail.com

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Customer reply replied 3 months ago
I did all that I'll try going to gmail.com
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Okay.

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Customer reply replied 3 months ago
still having the same problem
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

I think it would be best we do this remotely. If the issue is not resolved with remote, you can request a refund.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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