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Somehow my IP server address for AOL no longer works. Can I…

Customer Question
Somehow my IP server...

Somehow my IP server address for AOL no longer works. Can I fix this myself?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

AOL is my provider.

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On my phone and my computer usually.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

IPhone 7

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

It started today about 10:00 AM when I tried to deactivate my FB account while I was on holiday.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I let the battery die down on my smart phone to see if it would reset, but it still doesn't let me access email.

Submitted: 5 months ago.Category: Email
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Answered in 6 hours by:
4/3/2018
Email technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,164
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> Somehow my IP server address

What do you mean by "server" here please?

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