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I just need to change my gmail password because i forgot it.

Customer Question
I just need to...

I just need to change my gmail password ***** i forgot it.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

NO

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I dont think so

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
4/2/2018
Email technician: Aparna Indresh,
 replied 3 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 3 months ago

May I have your gmail address so that I can check for the password ***** options from my side?

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Email technician: Aparna Indresh,
 replied 3 months ago

May I know the last password ***** remember using with this google account?

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Customer reply replied 3 months ago
9Stitches
Email technician: Aparna Indresh,
 replied 3 months ago

To get a verification code, first confirm the number you added to your account which ends with 80?

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Email technician: Aparna Indresh,
 replied 3 months ago

A text message with a 6-digit verification code was just sent to(###) ###-####Please let me know the code.

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Customer reply replied 3 months ago
G-326376
Email technician: Aparna Indresh,
 replied 3 months ago

Please let me know the new password ***** you Gmail account that you don't use for other websites so that i can change your password?

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Customer reply replied 3 months ago
Exodus1:1
Email technician: Aparna Indresh,
 replied 3 months ago

Could you please try to access your gmail account***@******.*** with the password *****:1 and let me knoe if you are able to access it?

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Customer reply replied 3 months ago
Unfortunately, I don't know how to log out of my gmail on my phone and that is the only thing I have access to at this time so I can't try logging in without first logging out.
Email technician: Aparna Indresh,
 replied 3 months ago

I understand your concern i just want to confirm whether you are able to login to your account or so could you please try to access your gmail account through your computer.

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Customer reply replied 3 months ago
I managed to sign into gmail without problem and it says I am logged into google successfully but when I try to go to the play app to play a game, I am told I need to sign in to my account and it doesn't give me a place to sign in.
Email technician: Aparna Indresh,
 replied 3 months ago

Okay, could you please try to restart your phone once and let me know if it works for you.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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