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My gmail account ca no longer send and receieve meaasges…

Customer Question
My gmail account ca...

My gmail account ca no longer send and receieve meaasges using my outlook

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Yes it keeps sending me the message over and over a 1,000000000 times

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

I have three gmail accounts and the problem is only with one of the email accounts

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
4/2/2018
Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Email
Satisfied Customers: 6,113
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

Do you get any error message or code in Outlook?

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Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

What is that?

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Customer reply replied 3 months ago
how much is this going to cost
Customer reply replied 3 months ago
i just want the 5 dollar help
Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

You can contact the customer care for all your payment queries.

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Customer reply replied 3 months ago
are you going to help me or not
Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

Yes, but you asked me about the amount so I told you to contact the customer care, we are not allowed to discuss the amount.

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Customer reply replied 3 months ago
it says enter your user name and password ***** the following server smpt.gmail.com
Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

It means it is asking for the email address and the password, did you tried to enter those details?

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Customer reply replied 3 months ago
ok how can you fix the problem
Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

I can only give you the instructions, you have to follow them. I can only fix the problem directly if I use the remote support. Which one do you want to try?

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Customer reply replied 3 months ago
if i go on the internet and connect to my gmail account it works fine but when I go thru outlook it keep gettinh the error message and email won't send or receive. my other two gamail account work fine in outlook
Customer reply replied 3 months ago
hello? are you going to help me or not
Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

OK, did you try to enter the complete email address and password ***** it asks you ṭo do that?

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Customer reply replied 3 months ago
a million times
Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

It means the password ***** ***** working when you access the same email address from the browser, do you enter the password ***** it is already saved?

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Customer reply replied 3 months ago
just tell me how to fix it
Customer reply replied 3 months ago
it is saved
Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

Ok, which browser do you use?

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Customer reply replied 3 months ago
entered complete email and password
Customer reply replied 3 months ago
chrome
Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

OK, I am posting the steps to get the saved password ***** Chrome.

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Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

You can watch the steps from the link below, please let me know how it goes for you. After retrieving the password, try it on Outlook.

https://www.youtube.com/watch?annotation_id=annotation_709600&feature=iv&src_vid=wZMClFSss3E&v=QOhxMHvSzLE

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Customer reply replied 3 months ago
this doesn't help at all and that's not even the problem
Customer reply replied 3 months ago
forget it I want my money back this is useless
Customer reply replied 3 months ago
how do I get refund
Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

Did you even try to retrieve the password ***** chrome?

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Customer reply replied 3 months ago
no
Customer reply replied 3 months ago
not for another 40 bucks on top of the 5 bucks already
Customer reply replied 3 months ago
I just want a refund
Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

Then, how did you know that the password ***** ***** working, you are not ready to give me access, not even trying the steps to retrieve the password, then how will the problem get solved?

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Customer reply replied 3 months ago
impossible to follow the utube instructions
I
Customer reply replied 3 months ago
it goes too fast and I cant even read the font
Email technician: sudipto_dutta, Computer Hardware Engineer replied 3 months ago

Sorry, you cannot watch the video, I can give you the steps in writing because without retrieving the password, you cannot access the email address from Outlook.

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Customer reply replied 3 months ago
the you tube video is a joke
Customer reply replied 3 months ago
REFUND!!!!!
Customer reply replied 3 months ago
you are wasting my time
Email technician: UranMail, Network Administrator replied 3 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,291
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen
If we are unable to resolve the issue, you get 100% money back.

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Email technician: UranMail, Network Administrator replied 3 months ago

And by the way, we do not work for $5. If you are not willing to pay us for the help - ask Customer service for refund.

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Customer reply replied 3 months ago
I want a refund
Customer reply replied 3 months ago
the service was supposed to be 5 dollars not 40
Customer reply replied 3 months ago
the ad said 5 dollars
Customer reply replied 3 months ago
your service is a rip off
Customer reply replied 3 months ago
how do I contact customer service
Customer reply replied 3 months ago
how do i contact customer service
Email technician: UranMail, Network Administrator replied 3 months ago

It does not say we work for $5, read again

customer service: http://ww2.justanswer.com/contact-us

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Email technician: Justin Johnson,
 replied 3 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,477
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. I see the previous expert has opened the question up to the rest of the experts. Are you still in need of assistance?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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