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I cannot reset my password. Every time I go to sign into my…

Customer Question
I cannot reset my...

I cannot reset my password. Every time I go to sign into my yahoo mail I need to get a reset key and can never navigate to putting in, or resetting my password.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

Not that I know of.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I believe so

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes I received a message from Nortra that my email is on the dark web and I should change my password *****

Submitted: 5 months ago.Category: Email
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Answered in 5 minutes by:
4/2/2018
Email technician: Richard, Email Systems Specialist replied 5 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,259
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

At the moment, are you signed into your Yahoo account?

Please let me know

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Customer reply replied 5 months ago
I cannot access my account. How would I know I can use email, go to my yahoo home page, etc. however whenever it says I need to sign in it redirects me to an account key page and then sends me a code I key in to get to my email
Email technician: Richard, Email Systems Specialist replied 5 months ago

Where is it sending the key to?

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Customer reply replied 5 months ago
No. I just want access to my yahoo account this happens regardless of the device I am on. It is not the device
Email technician: Richard, Email Systems Specialist replied 5 months ago

Ok, but I did not reference the device

I asked please Where is it sending the key to?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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