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I am having a problem with my hotmail account. It says it is…

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I am having a...

I am having a problem with my hotmail account. It says it is expired?

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

Phone and lap top. my phone seems to be able access it but not my lap top using fire fox . its been fine for years so not sure what the problem is

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think I did sign up for a 20 dollar site several year ago. Cant remember. Maybe that is the problem? Could be my current bank card is not registered? Dunno. Cant even remember if I actually signed up but I think i did.

Submitted: 5 months ago.Category: Email
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Answered in 5 minutes by:
4/2/2018
Email technician: Sandy, Computer Specialist replied 5 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 7,012
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 5 months ago

Okay, let us try this step by step.

Please open your browser, internet explorer on the laptop.

In the address box, please type www.hotmail.com and then click sign in.

Enter your email Address and password ***** login.

Please let me know if you're able to login or not.

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Email technician: Sandy, Computer Specialist replied 5 months ago

May I know if you're able to login into your Hotmail account using another browser like Internet explorer?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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