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I get a message Enter the password for the Outlook account…

Customer Question
I get a message...

I get a message Enter the password ***** the Outlook account "*****@******.*** and when I do or reset my password ***** keeps asking me the same thing. I fallowed the instruction about 5 times and it keeps sending me the same message.

Technician's Assistant: Are you logged into your Outlook account on any other devices?

Yes I have it on multiple devices

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes I have a phone number (###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just get it to work so I can use my email account on my various devices

Submitted: 3 months ago.Category: Email
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Answered in 18 minutes by:
4/1/2018
Email technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you still able to access this Hotmail email account using a web browser by entering the password?
  3. What version of MS Outlook are you using -- 2003, 2007, 2010, 2013 or 2016?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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