Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot sign in [email protected] I need to access…

Customer Question
I cannot sign in...

I cannot sign in ***@******.***

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I need to access my account

Submitted: 5 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 8 hours by:
4/2/2018
Email technician: Richard, Email Systems Specialist replied 5 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,259
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to sign into your account?

Please let me know

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I changed phone numbers on Saturday, and Yahoo will only
I changed phone numbers on Saturday, and Yahoo will only recognize my old phone and number, which I no longer have access to. I keep getting and "uh oh " message that my account cannot be recovered. … read more
Richard
Richard
Email Systems Specialist
48,259 satisfied customers
Until today, my g mail account showed up instantly under my
Until today, my g mail account showed up instantly under my account of***@******.*** upon entering sign on. I needed no additional steps. Today upon sign in I was directed to an m mail account site, w… read more
Richard
Richard
Email Systems Specialist
48,259 satisfied customers
I set up my gmail to send a text to my cell phone for
Hi! I set up my gmail to send a text to my cell phone for security in logging into my account. That phone's software doesn't work anymore, and I got a new phone number. I need to change the security n… read more
Richard
Richard
Email Systems Specialist
48,259 satisfied customers
Frustrated. I set up a G Suite account and unfortunately it
frustrated. I set up a G Suite account and unfortunately it is under my personal account. I cannot get in touch with anyone as I cannot access my PIN. Any chance of cancelling this out. I have been tr… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
HAVE HAD MY HOTMAIL ACCOUNT YEARS CANNOT ANSWER QUESTIOS TO
HAVE HAD MY HOTMAIL ACCOUNT FOR 18 YEARS CANNOT ANSWER QUESTIOS TO RESTORE MY HOTMAIL ACCOUNT BLOCKED BY MICROSOFT HAVE FAMILY & SENIORS FORUM EMAILS I NEED TO ACCESS HELP… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I cannot get into my account it goes to spam and will not
I cannot get into my account it goes to spam and will not let me get in. can you cancel my account?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
i am from australia and cannot access my phone number associated
i am from australia and cannot access my phone number associated with my account for security and don't have an alternate email for you to send me a code and i need to access my email urgently from un… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
cannot sign in to old gmail account to close, det to final
cannot sign in to old gmail account to close, det to final stage and get the same response that the gmail account info cannot be verified. Concerned about old gmail accounts just being out there. Some… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
i had the need to change my email address but stayed with the
i had the need to change my email address but stayed with the same server, can i retrieve my old email messages?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have a gmail account and so does my daughter. She has used
I have a gmail account and so does my daughter. She has used her account on my computer and now I cannot access my account-hes just appears and I can't find mine. How do I access my account… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I cannot access my email account as the sign in option does
I cannot access my email account as the sign in option does not come up, only my wifes email address comes up… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I am having a lot of trouble signing into my hotmail account.
I am having a lot of trouble signing into my hotmail account. Each time I try to log in I get stuck on the page that says This account can't be used to access Outlook.com You're currently signed in wi… read more
Richard
Richard
Email Systems Specialist
48,259 satisfied customers
I recently cancelled my old gmail account because it locked
I recently cancelled my old gmail account because it locked up on me. I started a new one but I don't no how to forward my emails from my old account to the new one. My old address was [email protected]… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I signed up to the new microsoft hotmail i now cannot sign
I signed up to the new microsoft hotmail i now cannot sign in to my old hotmail account i have deleted my new microsoft account but still cannot access my old hotmail i now cannot get my emails!"… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
how do i remove the sign in seal from my account with it on
how do i remove the sign in seal from my account with it on I cannot access my account. my email address [email protected] and i cannot access my email… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
After my brother-in-law used my computer I can not access my
After my brother-in-law used my computer I can not access my hotmail account. When I try to sign in it kicks me over to windows live id. It asks me to start a windows live account. I made a mistake in… read more
prfpcdoctor
prfpcdoctor
Senior Network Infrastructure Engineer
336 satisfied customers
I accidently changed my email account from [email protected] to
I accidently changed my email account from***@******.*** to***@******.*** and lost all the information I stored for years in the previous account and cannot retrieve it. Can you show me how… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I am trying to access our sbcglobal account with the mail
I am trying to access our sbcglobal account with the mail in it. In taking a class on Windows 7 I had to set up a mail account in Yahoo and now I cannot get into our mail account.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x