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I have Windows 10 on laptop computer as well as this table…

Customer Question
I have Windows 10...

I have Windows 10 on laptop computer as well as this table top. I reset my laptop because of slow problems. When I try to sign in with my mcro soft password ***** wont recognize it on my laptop but it does work on this computer. I have changed the password ***** least four times and I cannot sign into my Dell laptop

Technician's Assistant: What Dell model do you have?

I am having trouble finding the model. It came with windows 8 and I upgraded to windows 10

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

I went for reset of all my programs. modleP28F

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Can't think of anything as of now. I am not very computer literate

Submitted: 3 months ago.Category: Email
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Customer reply replied 3 months ago
laptop is dell mod no p28f
Answered in 6 hours by:
4/2/2018
Email technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,819
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
How did you reset the PC? A full reset that erased all programs and data or a general reset for repairing the Windows system only?
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Customer reply replied 3 months ago
I seem to have erased all programs and data,
Email technician: bbao, IT Consultant replied 3 months ago

If all programs and data were removed, then you PC should start with initial setup including letting you create user account, no locked to any existing user accounts.

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