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Someone asked to used my acct. to make purchases and they…

Customer Question
Someone asked to used...

Someone asked to used my acct. to make purchases and they used fraudulent activity and I can't purchase anything or find that person

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone,tablet and a computer

Technician's Assistant: What troubleshooting have you tried?

All that I can

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes I can't find the person and I want to make pur hases

Submitted: 5 months ago.Category: Email
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Customer reply replied 5 months ago
They added someone else card
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
Which was probably stolen
Answered in 9 hours by:
4/2/2018
Email technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,159
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> Someone asked to used my acct. to make purchases and they used fraudulent activity

What's the specific symptom or evidence that suggests someone asked to use your (email) account?

> I can't purchase anything or find that person

What do you mean about that you can't purchase anything? How did you try finding the person?

Please advise. Thanks.

Ask Your Own Email Question
Customer reply replied 5 months ago
She was a friend of of my daughter and evidently she used me I just want to clear the matter I shop online how much is it I'll just have to pay it
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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