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I just got out of the hospital after having cancer surgery…

Customer Question
I just got out...

I just got out of the hospital after having cancer surgery and cannot connect with my aol mail which I have had for 10 years. I am expecting emails from my Doctors and nurses and I am very upset that I cannot log in to my AOL email: PLEASE HELP *****@******.***

Technician's Assistant: How's your internet connection? Are you checking AOL from a browser or a mail client (e.g. Outlook)?

My connection is just fine.....

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

NO

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Please reconnect me to my email that I supplied you with so I can retrieve my important emails. THANK YOU....

Submitted: 3 months ago.Category: Email
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
I have always in the past spoke on the phone with a qualified Tech Support person and this has been resolved within minutes.
What is the hold up???? This is a medical emergency to reconnect me with my [email protected] with all my contacts and recent urgent emails.
Customer reply replied 3 months ago
You need to have a Tech call me on my Landline at: 1-***-***-**** ASAP. Thank you!!!!!
Customer reply replied 3 months ago
Via email will not help me because I cannot access my email account!!!!!!!***@******.***. What are you thinking if I cannot access my regular email account for your information. PLEASE contact me by phone!!!!
Answered in 20 minutes by:
4/1/2018
Email technician: Bryan, Computer Support Specialist replied 3 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 3 months ago

Do you have a cell phone number linked with your AOL account as well?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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