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I can only access yahoo through my work phone because it…

Customer Question
I can only access...

I can only access yahoo through my work phone because it stays on. I have forgot my password ***** i lost the recovery phone number. My e-mail at work i thought was added but so far i have noway to recover my password.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

Only my computer, i was on a mobile phone but i lost it

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I believe so but the questions i answered, like the school i attended, i put bot elementary and high school name they say wrong i put my only two dogs in life down and they denied that too

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have previous email [email protected]

Submitted: 3 months ago.Category: Email
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Answered in 2 minutes by:
4/1/2018
Email technician: GeekGal, Email Support Specialist replied 3 months ago
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,788
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds
Verified

Thank you. Please go to settings > Applications > Samsung apps > clear data/cache. Restart the tablet after doing that and let me know the results.

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Customer reply replied 3 months ago
all you saying open my samsung in apps thats the neareast one applicable
Customer reply replied 3 months ago
are you still there
Customer reply replied 3 months ago
is that it
Email technician: GeekGal, Email Support Specialist replied 3 months ago

I am so very sorry. That reply was meant for a customer that I was working with. I am not sure how it got posted on your page. I will do my best to help you though,. Please give me just a moment.

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Email technician: GeekGal, Email Support Specialist replied 3 months ago

What is the first part of your email address? Just the part before the @ sign?

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Customer reply replied 3 months ago
Miss Geek Gal are you still there, it seems no one can fix it, but because im desperate i keep paying out money,
its ok if you dont know i will pay the five
Customer reply replied 3 months ago
ma'am is the only way to fix it is to pay u 40$ and could you fix it then?
Customer reply replied 3 months ago
Thanks for responding i will wait. I have been running around with this for months
Email technician: GeekGal, Email Support Specialist replied 3 months ago

You do not have to pay any additional money. That is completely optional. What is the first part of your email address? Just the part before the @ sign?

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Customer reply replied 3 months ago
no remote assistance please
Customer reply replied 3 months ago
i again say no remote response PLEASE
Customer reply replied 3 months ago
i think my message is not coming through right. I donot want to pay the 39 dollar
Email technician: GeekGal, Email Support Specialist replied 3 months ago

I can't help you until you tell me the first part of your email address? Just the part before the @ sign?

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Customer reply replied 3 months ago
lockefefella
Customer reply replied 3 months ago
my bad***@******.***
Email technician: GeekGal, Email Support Specialist replied 3 months ago

Thank you. I understand that you don't have the phone anymore with this #

07* *** 53

but for security purpses I need the last 4 numbers of the old phone number.

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Email technician: GeekGal, Email Support Specialist replied 3 months ago

I understand that you don't have the phone anymore with this #

07* *** 53

but for security purpses I need the last 4 numbers of the old phone number.

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Customer reply replied 3 months ago
is the phone i have
Email technician: GeekGal, Email Support Specialist replied 3 months ago

Ok. Thank you.

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Email technician: GeekGal, Email Support Specialist replied 3 months ago

Since you have that phone I am going to have an account key sent to it. Please provide that information when you receive it.

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Customer reply replied 3 months ago
Afghanistan number 093781783453 is what the states have to call
Email technician: GeekGal, Email Support Specialist replied 3 months ago

Yahoo SHOULD be able to text a code to the number, They have the full number on file.

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Email technician: GeekGal, Email Support Specialist replied 3 months ago

Are you receiving any kind of notification on your phone asking you to tap on it or providing a numeric code? Do you have the Yahoo app pn your phone? If so, please open it and tap the key symbol to sign in.

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Email technician: GeekGal, Email Support Specialist replied 3 months ago

Are you still with me?

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Customer reply replied 3 months ago
ma'am i have given them the number but they said it wasnt on file
Customer reply replied 3 months ago
IM BACK IN YAHOO BUT I DONT HAVE A PASSWORD, IM FRUSTRATED AS SOON AS I GET 40$ I WILL GIVE U A CALL IM AN OLD MAN AND MAYBE I JUST DONT GET IT. I KNOW I HAVE TAKEN UP WAY TO MUCH OF YOUR TIME THANKYOU FOR TRYING TO HELP ME
Email technician: GeekGal, Email Support Specialist replied 3 months ago
I’m sorry that I was unable to be of more assistance to you. I am willing to continue trying. You said you had talked to “them” and they said “the number was not on file”. Who is “them”. What # were they referring to? Your phone number? I work a flex schedule and this is one of the days when I won’t be online a lot but if you’ll tell me what time zone you’re in and the best time to get back in touch, I will do my best to accommodate you. There will be no further charge for my ongoing assistance. Thank you for your patience.
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GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,788
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