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Since yesterday I have been unable to open my e mail:

Customer Question
Since yesterday I have...

Since yesterday I have been unable to open my e mail:***@******.***.. I'm receiving an e mail that is

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

With you as an alternate. The one here is VERY inportant as it says I am an author and receive a lot information which I need. Pls halp.

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Thank you Christopher Dupre

Technician's Assistant: What troubleshooting have you tried?

None, Don't know what to do.

Submitted: 3 months ago.Category: Email
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Answered in 2 minutes by:
4/1/2018
Email technician: Byron, PC Support Tech replied 3 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,352
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

In order to reset your gmail password, are you able to receive text messages at your phone number

ending in 60 ?

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Customer reply replied 3 months ago
Yessss!
Email technician: Byron, PC Support Tech replied 3 months ago

Thank you. May I have the full number please?

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Email technician: Byron, PC Support Tech replied 3 months ago

A code has been texted to your phone.

It begins with G-, followed by 6 numbers.

Please send me those numbers.

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Customer reply replied 3 months ago
No, thanks
Email technician: Byron, PC Support Tech replied 3 months ago

Please disregard the pop up. It is sent by the site, not me.

What are the numbers that were sent to you in the text message?

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Email technician: Byron, PC Support Tech replied 3 months ago

Those codes expire after a few minutes have passed. Please send me the numbers.

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Customer reply replied 3 months ago
G- sorry my phone went wacko and cant fin your msg. It was just in front of me and poof!
Pls re send.
Email technician: Byron, PC Support Tech replied 3 months ago

Done. Please tell me the new code.

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Customer reply replied 3 months ago
no use! The phone does not respond. Please use an alternate for the msg(###) ###-#### Thar's my wifes's and I have it in my hands.
Email technician: Byron, PC Support Tech replied 3 months ago

I'm sorry. That can't be done for security reasons.

Your 305 number is ***** only number on file and that is the one

that must be used.

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