Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I used gmail with windows live. Something happened and I…

Customer Question
Hi, I used gmail...

Hi, I used gmail with windows live. Something happened and I can't send or received emails

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Error message

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

Not at this moment

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

AUTHENTICATIONFAILED] Invalid credentials (Failure)Configuration:
Account: Gmail (emailsonia12)
Server: imap.gmail.com
User name: emailsonia12
Protocol: IMAP
Port: 993
Secure(SSL): 1
Code: 800cccd1
This is the message I received

Submitted: 3 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
4/1/2018
Email technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Email Question
Email technician: Cody, Senior Systems Administrator replied 3 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Email Question
Customer reply replied 3 months ago
you can. Is the cost $5.00?
Customer reply replied 3 months ago
No secure remote assistance. dont have money
Customer reply replied 3 months ago
Cody, are you still there
Email technician: Cody, Senior Systems Administrator replied 3 months ago

go here and turn on less secure apps https://myaccount.google.com/lesssecureapps?pli=1

Ask Your Own Email Question
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Email technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Do you still need help with this problem?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 3 months ago
I still have the same problem. Can only afford $5.00. As I was told. Can you solved this problem please?
Email technician: Jess M., Computer Support Specialist replied 3 months ago

I am very sorry for the confusion. Questions or requests posted on our site do not cost $5 only. That $5 is an initial deposit and the cost of service is with an average of $39. Yours is posted for $39.

If this is an error and you do not want to continue, here is the link about refunding.

http://ww2.justanswer.com/help/how-can-i-request-refund

If you acknowledge the fees and would like to continue with my help, please let me know. I will be happy to assist you further.

Thank you.

Best regards,

Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I get this message when tried to obtain emails this
I get this message when tried to obtain emails this morning,What do I do? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I would like to talk to a person about my windows live mail.
I would like to talk to a person about my windows live mail. Please give me a phone number to call … read more
Cory
Cory
Vocational, Technical or Trade Scho
118 satisfied customers
My gmail will not open. Two different message pop up. One
My gmail will not open. Two different message pop up. One refers to smtp.gmail, the other opens with a box telling me to logon-gmail, enter user name and password ***** server imap.gmail. The user nam… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am having a problem with Outlook. I was attempting to put
Good morning, I am having a problem with Outlook. I was attempting to put emails into folders and must have given it too many instructions! It has given me the following message: Mail could not be rec… read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
Recently my Live mail stopped allowing me to send emails
Hi. Recently my Live mail stopped allowing me to send emails containing photos. I'm running Windows 7. Comes up with error message showing a code plus pop3 and smtp 25. Is there a fix? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Had problems with WLM so tried to switch to Outlook. Now
had problems with WLM so tried to switch to Outlook. Now both are downloading thousands and thousands of old emails from as far back as 2002 help help help… read more
Cody
Cody
Senior Systems Administrator
3,889 satisfied customers
Windows live support. I have just tried to log into my
Hi Windows live support. I have just tried to log into my Bigpond email account and have received this message: Unable to send or receive messages for the Bigpond.net (jbandtj) account. Your server ha… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Cannot send or recieve email using Windows Live Mail. Unable
Cannot send or recieve email using Windows Live Mail. Unable to send or receive messages for the Charter (jjvallee) account. An incorrect password ***** entered. The next time you send or receive mess… read more
James K.
James K.
Consultant
1,585 satisfied customers
My Toshiba computer will not recognize my 2 gmail account passwords.
My Toshiba computer will not recognize my 2 gmail account passwords. I'm not sure if this is a Toshiba issue or my gmail accounts. On my Nook tablet I receive email but it will not send.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have tried to get an answer but keep getting to enter my
I have tried to get an answer but keep getting to enter my E'mail address and password. I can't Unable to send or receive messages for the Bigpond.net (gbeckton) account. An incorrect password XXXXX e… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Hi there Please save my sanity - I suddenly cant get my
Hi there Please save my sanity - I suddenly cant get my gmail account to work on Windows Live Mail. I get the following error message: Unable to send or receive messages for the (my email name) accoun… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
For 24 hours I have been unable to send/receive gmail address
For 24 hours I have been unable to send/receive gmail address emails using Windows Live Mail. Nor am I able to login online to Google because of not being able to use my username/password XXXXX that h… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to sync my new Kindle Fire with Google and I keep
I am trying to sync my new Kindle Fire with Google and I keep getting the message - Unable to finish account setup - server message: email address or password XXXXX (invalid credentials (failure)). Th… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
When I send a message in Windows Live Mail with attachments
When I send a message in Windows Live Mail with attachments the system sends 12 to 14 of the same message with a corrupted attachment. How can I resolve this problem?… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I am on a Mac. I have a gmail account which has been
I am on a Mac. I have a gmail account which has been inactive for the past 2 days. I have been accessing this account for about 3 years now just by selecting the mail icon in my Dock. There is current… read more
prfpcdoctor
prfpcdoctor
Senior Network Infrastructure Engineer
291 satisfied customers
New ISP. Unable to send email to different server other than
New ISP. Unable to send email to different server other than own. Can recieve email from other servers. Windows live mail. How do I fix this problem, ISP tech support unable to help.… read more
prfpcdoctor
prfpcdoctor
Senior Network Infrastructure Engineer
291 satisfied customers
I started using a gmail business app account for the first
I started using a gmail business app account for the first time, and connect to it using Live Mail. I get this error: Unable to send or receive messages for the GMAIL account. Header download for the … read more
WebGuy101
WebGuy101
Owner
Master Certified Tech Support Pro
111 satisfied customers
Today I cannot send or reply to email messages sent. None of
Today I cannot send or reply to email messages sent. None of my emails will go through. The message bounces back stating: Mail Delivery Subsystem***@******.*** Technical details of permanent failure: … read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x