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I've been trying desperately to reset my gmail account to no…

Customer Question
I've been trying desperately...

I've been trying desperately to reset my gmail account to no avail. I have two accounts, but the one I need, I'm having difficulty with the password. Please help

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No, I cannot get into the account I need because I do not remember the password. I put in what I thought it was and it did not work. I've tried so many times using the procedures I got from your information that now I am blocked out

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes. I tried both of these methods and it keeps giving me instructions to get into the account that I already know how to get into.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I had to change cell phones and all my pictures was sent to the account that I cannot get into. I need these pics to put into a book I am writing so it is very important

Submitted: 3 months ago.Category: Email
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Answered in 2 hours by:
3/31/2018
Email technician: Aparna Indresh,
 replied 3 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello,My name is***** to Justanswer. I'm reviewing your question now,and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 3 months ago

May I have your Gmail address so that i can check for the password ***** option from my side?

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Email technician: Aparna Indresh,
 replied 3 months ago

May I know the last password ***** remember using with this Google Account?

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Customer reply replied 3 months ago
royalty1
Email technician: Aparna Indresh,
 replied 3 months ago

To get a verification code, first confirm the recovery email address you added to your account fay•••••••••••@yahoo.com

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Email technician: Aparna Indresh,
 replied 3 months ago

It is showing that this is not the correct email ID could you please check it.

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Customer reply replied 3 months ago
That is the only other email that I use. In fact, that is the email I am receiving your correspondence on now.
Email technician: Aparna Indresh,
 replied 3 months ago

I understand but it is still showing that it is wrong please check if you are missing some numbers?

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Customer reply replied 3 months ago
there are no numbers in my yahoo email. A response can also be texted to me on my cell(###) ###-####
Email technician: Aparna Indresh,
 replied 3 months ago

Please answer your security questions:

Answer your security question

Favorite food?

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Customer reply replied 3 months ago
seafood
Email technician: Aparna Indresh,
 replied 3 months ago

Do you have any email which you can access now please let me know that?

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Customer reply replied 3 months ago
the only email that I have is the once I just gave you. It is***@******.***.
My daughter was killed and all the photos and info I have of her was on the gmail account I'm trying to get into. So please help me. this problem only occured when I had to get a new cell phone and the cell phone company sent these photos to my new phone.
Customer reply replied 3 months ago
Is it possible for you to get into the gmail account I can't get into and transfer the photos to my new gmail account?
Email technician: Aparna Indresh,
 replied 3 months ago

I am sorry but without password ***** can not login to your gmail account.

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Email technician: Aparna Indresh,
 replied 3 months ago

I understand your concern but with having access to recovery email address it is not possible to reset the password ***** your gmail account.

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Customer reply replied 3 months ago
That is why I am requesting your assistance. I have given you the gmail account that I need to be able to reset the password ***** I don't know what else to do and it is imperative that I be able to retrieve this account
Customer reply replied 3 months ago
Were you able to verify the other information I have supplied to you for the account I am trying to recover (*****@******.***)?
Customer reply replied 3 months ago
Are you still with me?
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