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I am trying to contact someone via a link on their website.

Customer Question
I am trying to...

I am trying to contact someone via a link on their website. When clinking the link, it takes me to a screen that list different email formats, one of which is Google. I click on it, then am directed to login. Then I get a response saying that I already have a gmail account but there is then no opportunity to send my message vis the link that originated the interaction. Very frustrating!! Help!

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

Not really sure. I know it is not a system like Outlook. My browser is Safari.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I am aware of

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I am aware of...

Submitted: 3 months ago.Category: Email
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Answered in 5 minutes by:
3/31/2018
Email technician: Mohammad Hossain,
 replied 3 months ago
Mohammad Hossain
Category: Email
Satisfied Customers: 26
Experience: SharePoint Administrator at US Pain & Spine Institute
Verified

Hello

This is Mohammad, would you please provide me the link to see if there is any issue with the link or not.

Thank you,

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Email technician: Mohammad Hossain,
 replied 3 months ago

Please copy and paste the link here.

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Customer reply replied 3 months ago
Here is the link:The Hotel Cafe. 1623 1/2 N. Cahuenga Blvd. Los Angeles, Ca 90028Booking through email only. Thank you.
Customer reply replied 3 months ago
The word “Booking” is a link that apparently does not convert for the copy.
Customer reply replied 3 months ago
Hello?
Email technician: Mohammad Hossain,
 replied 3 months ago

Hello

I am extremely sorry, I was out town.

Please type the complete address from the link to troubleshoot.

Otherwise; I will need to have remote access to your computer to see why link is not working properly.

Thank you,

Mohammad Hossain

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Customer reply replied 3 months ago
Here is the website address: http://www.hotelcafe.com/. When I go the the comtact page and click on the “Booking” link, the above occurs.
Email technician: Mohammad Hossain,
 replied 3 months ago

Please give me some minutes to troubleshoot the link. Thank you

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Email technician: Mohammad Hossain,
 replied 3 months ago

Hello

Sorry,

They don't have online booking system. If you read the line" Booking through email only" , it says they only do by e-mail. As soon as you click this Booking, outlook try to open a e-mail.

If you don't have outlook at your computer , you can do the booking by using this e-mail:***@******.***

Please e-mail them and let them know that you like to do the booking- they will help you to complete the booking process.

Please let me know if you have any question.

Thank you,

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Customer reply replied 3 months ago
Thanks
Email technician: Mohammad Hossain,
 replied 3 months ago

You welcome. Have a great night. Bye now. Please don't forget to rated to close this ticket. Thank you.

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