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Having troulbe logging into my yahoo account. Just purchased…

Customer Question
Having troulbe logging into...

Having troulbe logging into my yahoo account

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Just purchased a new phone num and number dont have access to the old number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thats all

Submitted: 3 months ago.Category: Email
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 40 minutes by:
3/31/2018
Email technician: Aparna Indresh,
 replied 3 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello,My name is***** to Justanswer. I'm reviewing your question now,and will post back with your reply momentarily

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Customer reply replied 3 months ago
Ok thank you
Customer reply replied 3 months ago
No thank you don't want to pay 39.00 for extra assistance
Email technician: Aparna Indresh,
 replied 3 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Email technician: Aparna Indresh,
 replied 3 months ago

May I know what is exactly happening when you are trying to access your Yahoo email account are you getting any error message?

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Customer reply replied 3 months ago
I am it's actually sending a verification code to my old number and I no longer have access to that number
Email technician: Aparna Indresh,
 replied 3 months ago

Okay,do you have other recovery options like email address or security questions?

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Customer reply replied 3 months ago
its not giving me the option for my sercurity question. my 2 emails are merged on my new phone so i haveaccess to see the emails comimg in from my yahoo acount but i need to be able to login
Customer reply replied 3 months ago
i knew the answer to my security question if they were to ask me
Customer reply replied 3 months ago
i guess because i was trying so hard to get into my yahoo account last night that they are only giving me the option of sending the sms to my old phone number which i have no access too.
Email technician: Aparna Indresh,
 replied 3 months ago

I Understand your concern could you please provide me your Yahoo email address so that i can for the password ***** options from my side?

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Customer reply replied 3 months ago
no problem my email is***@******.*** and the old phone number assoicated with this account is(###) ###-####my new number is(###) ###-####
Customer reply replied 3 months ago
the email that is merged with my yahoo is***@******.***
Customer reply replied 3 months ago
sorry***@******.***
Email technician: Aparna Indresh,
 replied 3 months ago

Okay, so you are not able to access this***@******.*** account.

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Customer reply replied 3 months ago
no i am its the yahoo account i cant log into
Customer reply replied 3 months ago
im able to see all my emails because my yahoo in sync with my gmail on my new phone
Customer reply replied 3 months ago
ok so her is the problem i work for uber i purchased this new phone with new number and had to go on uber to update my new number in doing so i forgot the password ***** my uber sooooooo i go to my yahoo acount and low and behold i forgot my password ***** that as well so im stuck so thats the point in which led me to you
Email technician: Aparna Indresh,
 replied 3 months ago

Sorry for the delayed response let me check for the password ***** option from my side.

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Customer reply replied 3 months ago
ok thank you
Email technician: Aparna Indresh,
 replied 3 months ago

I have tried ti reset the password ***** my side and it is asking for your old number that you don't have access and without having access to this recovery phone number it is not possible to reset the password ***** also You have no other recovery options on file for your account.

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Customer reply replied 3 months ago
Ok thank you for your time I appreciate your help
Email technician: Aparna Indresh,
 replied 3 months ago

Thank you so much and I really appreciate your patience.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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