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I have outlook pst issue outlook pst become zero size all of…

Customer Question
I have outlook pst...

I have outlook pst issue outlook pst become zero size all of sudden

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

On pc

Technician's Assistant: What troubleshooting have you tried?

I tried to repair through scan pst but failed also tried 3rd party software no progress

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I dont know how it become zero

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
3/31/2018
Email technician: Michael, Computer Software Engineer replied 3 months ago
Michael
Michael, Computer Software Engineer
Category: Email
Satisfied Customers: 283
Experience: Senior Consultant & Chief Engineer in systems development environments
Verified

Hi, My name is***** to JustAnswer.com. To make sure I don't miss anything, please give me a minute to review your question.

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Customer reply replied 3 months ago
ok
Email technician: Michael, Computer Software Engineer replied 3 months ago

when did this happend?

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Email technician: Michael, Computer Software Engineer replied 3 months ago

so everything is blank now? What version of outlook do you have?

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Customer reply replied 3 months ago
it happend two days before
Email technician: Michael, Computer Software Engineer replied 3 months ago

outlook version?

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Customer reply replied 3 months ago
outlook pst size became zero
Email technician: Michael, Computer Software Engineer replied 3 months ago

which third party software did u use?

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Customer reply replied 3 months ago
is it possible to get back
Email technician: Michael, Computer Software Engineer replied 3 months ago

what is the version, please?

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Customer reply replied 3 months ago
office 2007
Email technician: Michael, Computer Software Engineer replied 3 months ago

ok.

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Customer reply replied 3 months ago
please advise how to recover.
Customer reply replied 3 months ago
r u there
Email technician: Michael, Computer Software Engineer replied 3 months ago

oh, yes. did you install or upgrade anything since the time it worked fine?

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Customer reply replied 3 months ago
no
Email technician: Michael, Computer Software Engineer replied 3 months ago

I could not unlock you. I am sorry. but I could not reach you.

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Email technician: Michael, Computer Software Engineer replied 3 months ago

I would love to help you. But I'm helping someone else right now. I can either ask you to wait or I can opt out and have someone else help you.

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Customer reply replied 3 months ago
no issue but let me confirmt about possibilty of data recovery.
Email technician: Michael, Computer Software Engineer replied 3 months ago

this is an issue that Microsoft already know about.

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Customer reply replied 3 months ago
i am not sure
Customer reply replied 3 months ago
please let me know what is the possiblity to get back data
Customer reply replied 3 months ago
Any update
Email technician: Michael, Computer Software Engineer replied 3 months ago

what did third-party software u use?

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Email technician: Michael, Computer Software Engineer replied 3 months ago

I need to speak to you.

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Email technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,796
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Did you try searching for ALL PST files on your computer to make sure your working PST files are not somewhere else on the computer?

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