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I am unable to gain access to my gmail account. Not at this…

Customer Question
I am unable to...

I am unable to gain access to my gmail account

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Not at this time

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No as I have never had this problem before

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I do not understand why I am unable to gain access. Google advises me that my password ***** changed some months ago. I am not aware and in any case at 82 I am struggling to understand

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
3/31/2018
Email technician: Sandy, Computer Specialist replied 4 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 4 months ago

May I know if you tried to reset your gmail account password ***** clicking forgot your password option?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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