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I can not open my mail. It is frozen. AT&T sbcglobal.net. On…

Customer Question
I can not open...

I can not open my mail. It is frozen

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

AT&T sbcglobal.net

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On an I-pad or a PC

Technician's Assistant: What troubleshooting have you tried?

Just turned off the computer.

Submitted: 3 months ago.Category: Email
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Answered in 2 minutes by:
3/31/2018
Email technician: michelleclive, Email replied 3 months ago
michelleclive
Category: Email
Satisfied Customers: 6,022
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

What operating system is running on the computer?

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Customer reply replied 3 months ago
Please explain operating system
Email technician: michelleclive, Email replied 3 months ago

do you have windows 7, 8, 10 or macos

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Customer reply replied 3 months ago
but I usually use my I-Pad instead
Email technician: michelleclive, Email replied 3 months ago

in understand that you use your ipad

however if you could let me know what version is there on computer we can check atleast whether the problem is with your email or the mail app which you use on ipad

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Customer reply replied 3 months ago
Are you still there?
Customer reply replied 3 months ago
I believe I have windows 10
Email technician: michelleclive, Email replied 3 months ago

how do you access your email on computer..in a browser like chrome, firefox or you use the windows mail app or outlook

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Customer reply replied 3 months ago
When you speak of mail app what do you mean?
Email technician: michelleclive, Email replied 3 months ago

how do you open your emails on the windows computer

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Email technician: michelleclive, Email replied 3 months ago

what is your email address

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Email technician: michelleclive, Email replied 3 months ago

click on this link below and try to sign in

let me know if your email opens up or not

click to sign in

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Customer reply replied 3 months ago
My e-mail does not open
Email technician: michelleclive, Email replied 3 months ago

what message do you get..incorrect password?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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