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I know my email and password but is saying it needs to text…

Customer Question
I know my email...

I know my email and password ***** is saying it needs to text my phone number but I do not have that phone number anymore

Technician's Assistant: Are you logged into your email account on any other devices?

No its my old email

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I know my password ***** it’s saying I have to get a code from them on my phone number but I don’t have that number anymore

Submitted: 3 months ago.Category: Email
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Answered in 7 minutes by:
3/31/2018
Email technician: Josh, Computer Enthusiast replied 3 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,959
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Unfortunately, there isn't a way around the recovery options. If you are unable to use those options, then you will need to open a new account.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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