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Some how two days ago the normal page which would come up…

Customer Question
Some how two days...

Some how two days ago the normal page which would come up was co- opted by some outfit so I cant get to my email. I am absolutely furious Gabrielle palmer

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Internet connection seem to be ok when I can get anything

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

A message has appeared say pop up something is stopping firefox from workings

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just my sanity

Submitted: 3 months ago.Category: Email
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Answered in 1 minute by:
3/30/2018
Email technician: ChrisC, Computer Enthusiast replied 3 months ago
ChrisC
ChrisC, Computer Enthusiast
Category: Email
Satisfied Customers: 2,486
Experience: 15 years as a professional computer technician.
Verified

Hi, my name is Chris!

It sounds like you may have gotten a browser hijacker installed on the computer. When you say a different page comes up, do you mean that your homepage has been changed?

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Email technician: ChrisC, Computer Enthusiast replied 3 months ago

Okay, do you know what operating system you're running?

Is it a Windows machine?

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Customer reply replied 3 months ago
Google did this to me i did not do a blessed thing
google should fix why are holding me up for money
Email technician: ChrisC, Computer Enthusiast replied 3 months ago

In case there is some confusion, you submitted your question to JustAnswer.com.

JustAnswer is a service that matches up people with questions/issues with independent Experts who can assist them. JustAnswer is in no way affiliated with Google.

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Customer reply replied 3 months ago
i started with google and just got switched around can i get to them
Email technician: ChrisC, Computer Enthusiast replied 3 months ago

To my knowledge, Google only provides live support for customers who are subscribed to one of their paid services. They don't have a phone number or anything along those lines or provide much of anything in the way of support to unpaid customers.

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Customer reply replied 3 months ago
I dont know how i even got connect to you nor how you can
bill me for anything this is a ghastlyexperience
Email technician: ChrisC, Computer Enthusiast replied 3 months ago

I'm not sure how you got to JustAnswer, but typically when someone arrives here they have a technical issue and the Experts assist the customer in exchange for payment.

However, if you would like me to send your question over to customer service for a refund then I can do that and they will get it sorted for you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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