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I need help removing a tab from my address window.The tab…

Customer Question
I need help removing...

I need help removing a tab from my address window.The tab carries a site cannot be reached statement with ERR_NAME_NO_RESOLVED.How do I delete this tab?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Google web browser

Technician's Assistant: What troubleshooting have you tried?

I've selected the line of computer code displayed and tried to delete it I've also removed cookies.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks Perl

Submitted: 3 months ago.Category: Email
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Answered in 2 minutes by:
3/30/2018
Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,629
Experience: 16 years experience in troubleshooting email problems.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue.

Is this happening with every site you visit?

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Customer reply replied 3 months ago
On Google yes
Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago

Hmmm it could be a browser hijacker that has infected google chrome.....

The other thing this could be is an incorrect setting on your IPv4 protocol from your adapter....

The highjacker is more likely in this case.

Would you like me to login and take a look?

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Customer reply replied 3 months ago
No thank you,good bye
Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago

You do not have to take that option..... I can give you steps here instead without issue

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Customer reply replied 3 months ago
I want to end this session now
Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago

No problmeo, I will send to customer service for you.. Have a great easter weekend all the same

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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