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I had my email account blocked. Submitted info. Told I was…

Customer Question
I had my email...

I had my email account blocked. Submitted info. Told I was cleared. Received a connection to reset my password. Did that. Still can't log into my email.

Technician's Assistant: Are you logged into your email account on any other devices?

No. Was blocked starting yesterday. I filled out my life story and reset my password, but still blocked.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have an old security cod dated 6/29/15

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I just need to get into my email. Tks.

Submitted: 5 months ago.Category: Email
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Answered in 5 hours by:
3/31/2018
Email technician: Josh, Computer Enthusiast replied 5 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,642
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Email Question
Customer reply replied 5 months ago
I could not read your response. Still do not have connection.
Customer reply replied 5 months ago
I cannot do direct connection due to security info on unit.
Customer reply replied 5 months ago
Do I have anybody on the line?
Email technician: Justin Johnson,
 replied 5 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,910
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. I see you opted out of your previous expert. Are you still in need of assistance?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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