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Havn. Havent been able to access my email for 2 years now,

Customer Question
Havent been able...

Havent been able to access my email for 2 years now, my password ***** not work. I have tried everything and nothing works!!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Forgot my password ***** it will not let me access my email

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
I cannot access my email because I forgot my password ***** have not used this in a few years
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
need more info
Customer reply replied 4 months ago
I need to shut my computer down.will I lose you?
Answered in 1 hour by:
3/30/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 4 months ago
my email address is and has always been***@******.***. I forgot my password ***** I have not used it for a couple of years. it remembered my email but without my password ***** cant get in and there is info I would like to access like my resume. I have tried everything
Customer reply replied 4 months ago
I would like to but I don't have the time tonite.can I contact you another time without losing everything?
Email technician: Jess M., Computer Support Specialist replied 4 months ago

Yes, we can resume with this tomorrow if you want. Just bookmark this page so that you can easily get back to me when you are back and available.

Do you still have some time for some troubleshooting now? Or will you be signing off already for the night?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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