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I'm trying to get my password. HP Laptop. I'm not sure about…

Customer Question
I'm trying to get...

I'm trying to get my password.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP Laptop. I'm not sure about the operating system, is it Intel?

Technician's Assistant: What's the model and Operating System (OS) of your HP?

I don't know.

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No. I recently got a new Samsung Galaxy S8 phone and had a problem and had a hard reset. I tried to get into my gmail account and the password ***** used didn't work. My phone provider suggested I get in touch with you.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can't think of anything.

Submitted: 3 months ago.Category: Email
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Answered in 3 hours by:
3/30/2018
Email technician: Michael, Computer Software Engineer replied 3 months ago
Michael
Michael, Computer Software Engineer
Category: Email
Satisfied Customers: 283
Experience: Senior Consultant & Chief Engineer in systems development environments
Verified

Hi, My name is***** to JustAnswer.com. To make sure I don't miss anything, please give me a minute to review your question.

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Email technician: Michael, Computer Software Engineer replied 3 months ago

r u there?

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Email technician: Michael, Computer Software Engineer replied 3 months ago

do u still need help?

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Email technician: Richard, Email Systems Specialist replied 3 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,180
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Please let me know if you still need assistance with this.

Thank you

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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