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I cannot access my e-mail today. A screen tells me to create…

Customer Question
I cannot access my...

I cannot access my e-mail today. A screen tells me to create a new account. I do not want to lose the documents I have already in my gmail account because I do not have a copy of them!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I forgot my password. My telephone number is(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I do not want to change my old password. I do want to retrieve all my documents in the e-mail address.

Submitted: 3 months ago.Category: Email
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Answered in 7 minutes by:
3/30/2018
Email technician: arsufi2002, Other replied 3 months ago
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,769
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

Ask Your Own Email Question
Email technician: arsufi2002, Other replied 3 months ago

what's your email id?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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