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My Samsung s8 cell phone is locked up as I do not know my…

Customer Question
My Samsung s8 cell...

My Samsung s8 cell phone is locked up as I do not know my password ***** get into it I have contacted both Verizon and Samsung and they cannot unlock it they asked me to contact google to help me. I would like to talk to a tech if possible rather than chat as I am not very techy my home phone number is ***** my cell phone number ***** I do not know the password ***** it will not unlock my phone can you help me?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

My g mail address is***@******.***

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Was signing up for Samsung by mistake and really I do want It. the pass word I thought I used does not work.I cannot unlock my phone. Hope you can help me

Submitted: 3 months ago.Category: Email
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Answered in 1 minute by:
3/30/2018
Email technician: Richard, Email Systems Specialist replied 3 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,272
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To check, you are referring to your gmail account correct?

Please let me know

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Customer reply replied 3 months ago
I am trying to unlock my phone as I do not know the password
Email technician: Richard, Email Systems Specialist replied 3 months ago

Please tell me the exact message you have on the screen of the phone

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Customer reply replied 3 months ago
I can not afford to pay all these money amounts you are chargin. I am 82 years old and on fixed income is there any way you can cancel these charges and let me talk to a technition on the phone
Email technician: Richard, Email Systems Specialist replied 3 months ago

Of course

You can get a refund via my link below

ww2.justanswer.com/help/how-can-i-request-refund-0

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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