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Having problem logging in my email. Yeah they stole my phone…

Customer Question
Hi, having problem logging...

Hi, having problem logging in my email

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yeah they stole my phone and they already hacked my account can log in anymore password ***** and phone number .

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yeah i want to gain access back to my email or be deactivate the email permanently

Submitted: 25 days ago.Category: Email
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Answered in 5 minutes by:
3/30/2018
Email technician: UranMail, Network Administrator replied 25 days ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,025
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Email technician: UranMail, Network Administrator replied 25 days ago

sure, whats the phone number that was originally on the account? just give me first 6 digits

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Email technician: UranMail, Network Administrator replied 21 days ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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