Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My phone broke and had to get a new one! Can't remember my…

Customer Question
My phone broke and...

My phone broke and had to get a new one! Can't remember my two gmail account passwords and I need those accounts for my contacts and pictures! What do I do

Technician's Assistant: Are you logged into your Gmail account on any other devices?

My old phone stopped working my password was saved on it

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No the number that is there as recovery is my old number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thank you

Submitted: 3 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
3/30/2018
Email technician: Richard, Email Systems Specialist replied 3 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,259
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you have a computer that can still sign into your account?

Please let me know

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
We just got my wife a new smart phone to replace the one
We just got my wife a new smart phone to replace the one that broke. All her contacts were backed up to an old gmail address whose password ***** forgot. To change her password, we'd have to use a pho… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Need my password on deleted Google account that I accidently
Need my password ***** deleted Google account that I accidently deleted important pictures on it Google can't verify it is me … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I forgot my email password and the recovery phone number I
I forgot my email password ***** the recovery phone number I had listed is an old landline I don't have anymore … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Lost Google Play account due to mix up on password don't
Lost Google Play account due to mix up on password *****'t remember the old password ***** my email account with Google so I have a new email account the old one was e r j e c g at gmail.com would lik… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My phone recently broke. I was issued a new one. I had a
My phone recently broke. I was issued a new one. I had a backup gmail account so just in case I needed to transfer all my info to new phone. I have not used my gmail account so I don't remember what i… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a new phone and I'm trying to sing into my google and
I have a new phone and I'm trying to sing into my google and gmail account and my old phone is broke and I can not get into my gmail account I need help I was trying to find an see if I can add my new… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I had an email addresss then i went to retrieve my email &
i had an email addresss then i went to retrieve my email & had to open a new account. I then deleted the hopefully new account but still cant get into my old account which i want … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I lost my phone bought new phone forgot my gmail password,
I lost my phone bought new phone forgot my gmail password, how can I teansfer my pictures and contacts back on my new phone.? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I broke my phone and now have a new one but do not remember
I broke my phone and now have a new one but do not remember my password. I would like to sign in but my phone number has changed to recover my password. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
It is my daughters email. Her cell phone is not working.
It is my daughters email. Her cell phone is not working. When she tried to log into her gmail account it does not recognize her password ***** says she changed it 3 months ago. I have tried everything… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Google can't verify ownership of gmail account. I don't
Google can't verify ownership of gmail account. I don't remember the password ***** month I opened account… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I cant access my email...i just got a new phone and had to
i cant access my email...i just got a new phone and had to give up my old phone so i no longer have my old number and i dont have access to my back up email … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I had to get a new phone the last new phone I got had to
I had to get a new phone the last new phone I got had to create a Gmail account to save my contacts but I never used it now that I got a new phone I need those contacts and I can't get them I tried ev… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I 't remember my password. My recovery email and phone no
I don't remember my password. My recovery email and phone no longer valid, I have a new recovery email and a new recovery phone number and can't change those. I need help!! I can't use 2 step verifica… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Here is my problem. I shattered screen on old phone. I got
here is my problem. I shattered screen on old phone. I got new phone with new number. I can't remember password ***** my gmail. I have multi. Times tried that stupid recovery thing and it won't work. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I signed into google and I think my gmail address has changed.
I signed into google and I think my gmail address has changed. I want my old gmail address but I can't sign in because I don't remember the password. A lot of important contacts have the old gmail add… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I need to reset my password XXXXX my gmail account. I have canceled
I need to reset my password XXXXX my gmail account. I have canceled the cell phone that google has on record, so when they try to text me a new code I can't access it. I need to talk with someone so I… read more
Jeffrey Flaker
Jeffrey Flaker
Senior Programmer/Analyst
Working toward my BS in Computer Sc
100 satisfied customers
I need help I thought that the AT&TWireless gentleman set up
I need help I thought that the AT&TWireless gentleman set up an account on my phone when i bought it approx 1 year ago and I am have since then broke my phone recieved a new one and have lost all my c… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x