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I received an email that stated an email I sent her appeared…

Customer Question
I received an email...

I received an email that stated an email I sent her appeared with a message in Chinese from me. Do I have to reset my account or how can I find out if my account has been compromised? I do not want to change the account because I use it for my work as treasurer of a non-profit.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser google chrome

Technician's Assistant: What troubleshooting have you tried?

None. I am not skilled in computer technology and never know what professionals are asking

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nope. I can only handle one issue at a time.

Submitted: 3 months ago.Category: Email
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Answered in 4 minutes by:
3/30/2018
Email technician: UranMail, Network Administrator replied 3 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly?
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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