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I'm a former vodafone customer in NZ who continues to

Customer Question
Hi,I'm a former vodafone...

Hi,I'm a former vodafone customer in NZ who continues to receive emails sent to my vodafone email address via a redirection to my gmail account. I have a friend who's trying to send me an email with attachments and they're bouncing back to him. My gmail address is***@******.*** Can you help with this please?

Technician's Assistant: What type of file are you trying to attach (e.g. Word documents, pictures, etc.), and how large is the file?

It's a word document and it's probably quite large.

Technician's Assistant: Are you getting any error messages when you try to attach your Word document file or send an email?

No it's not a send problem. It's a receive problem. I'm not receiving an email my friend is trying to send to me that has attachments.

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
The email has just been resent to me and has come through now. Maybe it's because of something you've done. Thanks
Answered in 2 hours by:
3/30/2018
Email technician: Eric Ewing, IT Pro replied 4 months ago
Eric Ewing
Eric Ewing, IT Pro
Category: Email
Satisfied Customers: 423
Experience: I am a technology professional with 20 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
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Hi! I'm Eric, an email expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

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Email technician: Eric Ewing, IT Pro replied 4 months ago

I'm very glad to hear the email has been received! Thanks for contacting JustAnswer.com!

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Email technician: Eric Ewing, IT Pro replied 4 months ago

Hello! Just quickly checking back in to make sure your issue is now resolved? If it has been, would you kindly take just a moment to rate my service?

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Eric Ewing
Eric Ewing
Eric Ewing, IT Pro
Category: Email
Satisfied Customers: 423
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Experience: I am a technology professional with 20 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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