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YAHOO HAS RUINED MY LIFE- THE LAST TIME I CHANGED PROVDERS-

Customer Question
YAHOO HAS RUINED MY...

YAHOO HAS RUINED MY LIFE- THE LAST TIME I CHANGED PROVDERS- MY E-MAIL PASSWORD ***** HAVE BEEN CHANGED-THAT WAS SEVERAL MONTHS AGO.EVERY PERSON I KNOW THAT

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

HAD AN E-MAIL WAS LISTED THERE-I CANNOT CONTACT THESE FOLKS.EVERY COMPANY THAT I USED FOR OTHER BUSINESS WAS ALSO LISTED- I CANNOT CONTACT ANY OF THESE FOLKS. YOU COMPUTER DOES NOT CONSIDER THAT PEOPLE MOVE AND CHANGE PHONE NUMBERS. I HAVE LIVED IN 3 STATES OVER THE LAST FEW YEARS AND HAVE NO COPY OF MY E-MAIL PASSWORD. PLEASE HELP ME. I AM 85 YEARS OLD-LOST MY WIFE IN 2012 AND REALLY WOULD LIKE TO ACCESS MY E-MAIL ACOUNT.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:***@******.***- I HAVE BEEN USING THIS 3-MAIL FOR 15-20 YEARS- NOW I AM LOST. PLEASE HELP ME.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

HUGH S. WISE --***-***-****.

Submitted: 3 months ago.Category: Email
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Answered in 48 minutes by:
3/29/2018
Email technician: Josh, Computer Enthusiast replied 3 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 3 months ago
I REALLY NEED HELP--
Email technician: Josh, Computer Enthusiast replied 3 months ago

Hi Hugh,

Have you tried resetting the password?

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Customer reply replied 3 months ago
CANNOT RESET WITHOUT WITHOUT GAINING ACCESS TO ACCOUNT=====
Customer reply replied 3 months ago
I NEED THE PASSWORD ***** DO ANYTHING.
Email technician: Josh, Computer Enthusiast replied 3 months ago

That is not true.

You can reset it without access -- That is the point of resetting a password.

What is the email address?

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Customer reply replied 3 months ago
my.justanswer.com/app/s/pFt11
3
Email technician: Josh, Computer Enthusiast replied 3 months ago

What is the email address?

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Customer reply replied 3 months ago
my.justanswer.com/app/s/hkTOV
Email technician: Josh, Computer Enthusiast replied 3 months ago

That is not an email address.

What is your Yahoo email address?

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Customer reply replied 3 months ago
my.justanswer.com/app/s/7GdMs
Customer reply replied 3 months ago
Can you people fix my problem or not>
Email technician: Josh, Computer Enthusiast replied 3 months ago

Yes, but unfortunately, you are not responding to my question.

What is your Yahoo email address?

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