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I've been unable to sign into my Google account I have an…

Customer Question
I've been unable to...

I've been unable to sign into my Google account I have an old one and a new one and I can't sign into either one forgot password

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes (###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Sounds like someone got into my Google account and change my password

Submitted: 4 months ago.Category: Email
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Answered in 1 hour by:
3/29/2018
Email technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,292
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 4 months ago
I do I need to recover my old account also
Email technician: Josh, Computer Enthusiast replied 4 months ago

Have you tried to reset the password?

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Customer reply replied 4 months ago
I'm so sorry I can't afford $39 at this time I want to fix income
Email technician: Josh, Computer Enthusiast replied 4 months ago

Have you tried to reset the password?

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Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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