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I have Mozilla Thundebird email program. However I cannot…

Customer Question
I have Mozilla Thundebird...

I have Mozilla Thundebird email program. However I cannot email a card from Hallmark 2017 Card program. I have done so previously but cannot now. What is the problem?

Technician's Assistant: How do you usually access Mozilla? On a phone or tablet, or through a web browser?

Through my desktop computer with Windows 10.

Technician's Assistant: What troubleshooting have you tried?

Tried calling Hallmark and they said to call Mozilla but they did not have a number for you.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just want to be able to send ecards from my computer.

Submitted: 5 months ago.Category: Email
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Answered in 1 minute by:
3/29/2018
Email technician: Bryan, Computer Support Specialist replied 5 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 5 months ago

Are you getting any error/message when trying to email cards using the Hallmark program now?

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Customer reply replied 5 months ago
No---have been able to email cards previously with no problem. It would always bring up a space to type in the email address in which card was to be sent. This time it did not. There was no error message.
Customer reply replied 5 months ago
I am very unhappy that there is a charge required for this support.
Customer reply replied 5 months ago
Do I not get any help unless I pay?
Email technician: Bryan, Computer Support Specialist replied 5 months ago

Just to clarify, we are JustAnswer - an independent, paid support website for tech issues. Our service is 100% guaranteed - would you like for us to continue?

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